Carrie Klein

Adjunct Faculty

organization and administration of higher education; postsecondary state and federal policy; data systems, privacy, and technology

Dr. Carrie Klein is an associate vice president in the State Higher Education Executive Officers (SHEEO) Association's Washington, D.C. office, having joined the team in May 2021. She contributes to SHEEO’s efforts to advance state postsecondary data resources and P20W connections, provides technical assistance and professional development to state agency researchers and policy analysts, and collaborates with partner organizations to improve state higher education data and outcomes. Dr. Klein’s research interests include state and institutional policy and practice related to postsecondary data collection, use, governance, privacy, and cross-sector interactions.

Before joining SHEEO, Dr. Klein was a senior fellow and higher education lead on the Future of Privacy Forum’s youth and education data privacy team. She also worked as a strategic planning project manager in George Mason University’s (GMU) offices of the President and University Life. Dr. Klein is also an affiliate faculty member and graduate (PhD and MAIS) of GMU’s Higher Education Program, where she produced numerous journal articles on postsecondary institutional use of learning and advising analytics. She earned her B.A. in classics and anthropology at The University of Arizona.

Outside of work, Dr. Klein is an avid Doctor Who fan, a competitive outrigger canoe paddler, a certified yoga instructor, and loves to read and travel.

Selected Publications

Articles: Peer Reviewed or Refereed Journals

Brown, M.G., & Klein, C. (2020). Whose data? Which rights? Whose power? A policy discourse analysis of student privacy policy documents. Manuscript under revision, The Journal of Higher Education. DOI: 10.1080/00221546.2020.1770045

Klein, C., & Lester, J. (Fall 2019). Learning analytics in community colleges: Guidance for leaders. Journal of Applied Research in the Community College, 26(2), 85-96.

Klein, C., Lester, J., Rangwala, H., & Johri, A. (2019). Student sensemaking of learning analytics dashboard interventions in Higher Education. Journal of Educational Technology Systems, 48(1), 130-154, doi.org/10.1177/0047239519859854

Klein, C., Lester, J., Rangwala, H., & Johri, A. (2019). Technological barriers and incentives to learning analytics adoption in higher education: Insights from users. Journal of Computing in Higher Education, 31, 604-625, doi.org/10.1007/s12528-019-09210-5

Klein, C., Lester, J., Rangwala, H., & Johri, A. (2019). Learning analytics tools in higher education: Adoption at the intersection of institutional commitment and individual action. The Review of Higher Education, 42(2), 565-593, doi.org/10.1353/rhe.2019.0007

Okahana, H., Klein, C., & Sowell, R. (2018). STEM Doctoral Completion of Under-Represented Minority Students: Challenges and Opportunities for Improving Participation in the Doctoral Workforce. Innovative Higher Education, 43, 237, doi.org/10.1007/s10755-018-9425-3

Klein, C. (2016). Negotiating cultural boundaries through collaboration: The roles of motivation, advocacy and process. Innovative Higher Education, 42, 253, doi.org/10.1007/s10755-016-9382-7

Edited Books and Monographs

Lester, J., Klein, C., Rangwala, H., & Johri, A. (Eds.). (2018). Learning analytics in higher education: Current innovations, future potential, and practical applications. New York, NY: Routledge.

Lester, J., Klein, C., Rangwala, H., & Johri, A. (2017). Learning analytics in higher education. ASHE Higher Education Report Series, 43(5), 9-133.

Book Chapters

Klein, C., Lester, J., Rangwala, H., & Johri, A. (in press). Learning analytics for learning assessment: Complexities in efficacy, implementation, and broad use. In K. Webber, & H. Zheng (Eds.), Analytics and data-informed decision making in higher education: Concepts and real-world applications. Baltimore, MD: Johns Hopkins University Press.

Klein, C., & Okahana, H. (2020). Doctoral student degree attainment: How student realities, networks, and perceptions impact timely degree completion. In Tyler, A., Hancock, S., Lewis, C. (Eds.), Seeing The Hidden Minority: Increasing the talent pool through identity, socialization, and mentoring constructs. Charlotte, NC: Information Age Publishing.

Lester, J., Lebron, J., & Klein, C. (2018). Supporting mid-career faculty members: a research and practice agenda. In Baker, V., Lunsford, L. G., Pifer, M., and Terosky, A.L. (Eds.), Success after tenure: Supporting mid-career faculty. Sterling, VA: Stylus.

Klein, C., & Hess, R. (2018). Using learning analytics to improve student learning outcomes assessment in higher education: Potential, constraint, & possibility. In Lester, J., Klein, C., Rangwala, H., & Johri, A. (Eds). Learning analytics in higher education: Current innovations, future potential, and practical applications. New York, NY: Routledge.

Lester, J., & Klein, C. (2017). Setting the Stage: Broadly Considering Gender Constructions. New Directions for Community Colleges, 2017(179), 11-22.

Lester, J., Kravitz, D., & Klein, C. (2017). Preparing students for workplace diversity: Some research implications. In Roberts, R., Burrus, J. Naemi, B., & Mattern, K. (Eds.), Building better students: Preparation for the workforce, 123-147. Cambridge, MA: Oxford University Press.

Lester, J., & Klein, C. (2014). Promoting community college student transfer: The role of service-learning. In Traver, A. & Katz, Z., (Eds.), Service learning at the American community college (Traver, A. and Katz, Z., Eds). New York, NY: Palgrave Macmillan.

Klein, C., & Lester, J. (2013). Moving beyond awareness and tolerance: Recommendations and implications for workplace bullying in higher education. In Lester, J., (Ed.), Workplace bullying in higher education. New York, NY: Routledge, Taylor & Francis Group.

Book Reviews

Klein, C., & Lester, J. (2019, March 29). Book review. [Review of the book The analytics revolution in higher education: Big data, organizational learning, and student success by Jonathan S. Gagliardi, Amelia Parnell, and Julia Carpenter-Hubin (Eds.)]. Teachers College Record, ID Number 22733.

Klein, C. (2019, Spring). Book review. [Review of the book Community colleges and new universities under neoliberal pressures by J. Levin]. The Review of Higher Education, 42(3), E10-13.

Lester, J., & Klein, C. (2015). Book review. [Review of the book Change leadership in higher education: A practical guide to academic transformation by J. L. Buller]. The Department Chair: A Resource for Academic Administrators, 26(1).

Other Writing

Klein, C. & Brown, M.G. (2019, April). Ethics at the core. Business Officer Magazine. Washington, DC: National Association of College and University Business Officers (NACUBO).

Presentations

Invited Sessions

Klein, C. (2020, March). The institutional logics of learning analytics in higher education: Implications for organizational and individual outcomes. Invited doctoral consortium presenter. Learning Analytics Knowledge Conference. Frankfurt, Germany.

Klein, C. (2019, April). Analytics in higher education: Complexities in design, implementation, and efficacy. Invited speaker at the Institute of Higher Education. Athens, GA.

Klein, C. (2019, March). Analytics and graduate education: Thinking through opportunities and complexities for improving curriculum development and student outcomes. Invited speaker at the Council of Graduate School’s Research and Policy Forum. Washington, DC.

Symposia

Eddy, P., Xueli, W., Amey, M., Lester, J., Klein, C., & Bragg, D. (2018, April). Faculty development to obtain student success: Learning across National Science Foundation grant projects. Symposium conducted at the annual meeting of the American Educational Research Association (AERA). New York, NY.

Lester, J., Klein, C., Rangwala, H., Johri, A., Karypis, G., DeBoer, J., & Knight, D. (2016, April). Learning analytics in higher education: Exploring big data on campus. Symposium conducted at the annual meeting of the American Educational Research Association (AERA). Washington, DC.

Research Paper Sessions

Brown, M. & Klein, C. (2019, April). Whose data? Which rights? Whose power? A policy discourse analysis of student privacy policy documents. Paper presented at the annual conference of the American Educational Research Association (AERA). Toronto, Canada.

Klein, C., & Brown, M. (2018, November). A framework for inclusive data justice and care for learning analytics use in higher education. Paper presented at the annual conference of the Association for the Study of Higher Education (ASHE). Tampa, FL.

Klein, C., Lester, J., Rangwala, H., & Johri, A. (2017, November). Student sensemaking of learning dashboard interventions: how accuracy, context, personalization, and trust impact interpretation and action. Paper presented at the annual conference of the Association for the Study of Higher Education (ASHE). Houston, TX.

Klein, C., Lester, J., Rangwala, H., & Johri. A. (2017, April). Learning dashboards: How data accuracy, context and trust impact student sensemaking and learning behaviors. Paper presented at the annual conference of the American Educational Research Association (AERA). San Antonio, TX.

Lester, J., & Klein, C. (2015, November). Leveraging learning analytics: Barriers and behaviors related to adoption by faculty and staff. Paper presented at the annual conference of the Association for the Study of Higher Education (ASHE). Denver, CO.

Klein, C., & Lester, J. (2014, April). Negotiating cultural boundaries: How individuals traverse the fragmented terrain of higher education. Paper presented at the annual conference of the American Educational Research Association (AERA), Annual Conference. Philadelphia, PA.

Courses Taught

HE722: Organization and Administration in Higher Education (Fall 2020, Instructor of Record)

HE 644: Organization and Administration of Student Affairs (Summer 2020, Instructor of Record)

HE 722: Organization and Administration in Higher Education (Fall 2019, Graduate Co-Instructor)

HE 792: Critical and Contemporary Theory in Higher Education (Fall 2017, Graduate Teaching Assistant)

UNIV100: Introduction to the University (Fall 2016, Instructor of Record)

HE 826: Advanced Institutional Assessment in Higher Education (Fall 2015, Graduate Teaching Assistant)